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COVID-19: Keeping our customers and staff safe.

We have put these procedures in place for the direct safety of our staff and their families and believe that by following these procedures strictly we are also keeping our customers safe.

social distancing sign

When you visit us:

  1. With the Coranavirus/Covid-19 in the headlines, we would like to offer our customers our reassurance that we are taking all the measures we can to minimise the risk of infection at our premises, protecting you and our staff.
  2. We are taking extra measures with enhanced cleaning, including wiping down our showroom samples after every customer visit and especially door and window handles. This includes any doorways in our premises.
  3. Our showrooms/offices have toilet facilities provided with soap, disposable paper towels and hand gel.
  4. Staff members from FGC are required to wear a facemask during any face-to-face communication. We respectively ask that if we are talking to you or any member of your party (builder/architect etc) that a face covering is worn.
  5. We are happy to arrange to see you by appointment for a one-to-one consultation if you are concerned about other people coming into our showroom/offices while you are there.
  6. Our factory and offices are open. If you’d like to visit, you’re welcome to do so on an appointment basis only. Please contact us to arrange your appointment. Our Showroom is presently under construction but viewings of our products are available nearby.
  7. Our staff are happy to welcome you without the need to shake your hand.
  8. All staff are fully briefed about the need to self-isolate and not come into work should they feel unwell.
  9. We are also happy to talk to you on the phone and have the processes and tools in place to prepare our quotations from your emailed drawings or an initial quotation based on approximate sizes.

FGC Staff Working in your Home

  1. Our suppliers also have suitable measures in place and we remain well placed to fulfil customer orders.
  2. We are instructing all our staff to observe all the recommended precautions when working in customer houses. We also advise keeping to the safe recommended distance and there is no need to supervise our installers.
  3. All staff are fully briefed about the need to self-isolate and not come into work should they feel unwell.
  4. To help us maintain social distancing, please ensure you remain 2 metres from our staff whilst they are working in your property.
  5. We also request that any other contractors working in your home also maintain social distancing from our teams. There can be no other workforce/trades or other people in our working area.
  6. Staff members from FGC are required to wear a facemask during any face-to-face communication. We respectively ask that if we are talking to you or any member of your party (builder/architect etc) that a face covering is worn.
  7. We have instructed all our staff that they are to leave site if they feel that it is not safe for them to carry out their tasks. If this happens we will liaise with you to arrange an alternative fitting date when work can be carried out safely. In line with our terms of business, this may incur additional charges.

We have put these procedures in place for the direct safety of our staff and their families and believe that by following these procedures strictly we are also keeping our customers safe.

We will keep out procedures under review and continue to follow guidance from local authority trading standards and trade associations.

View our COVID Message

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